Field Service Manager

FreeWire Technologies is seeking an experienced Field Service Manager to join our team. If you desire being empowered to define and implement best practices, and lead a successful install base, then please submit you credentials for consideration.

Responsibilities

  • Coordinating field service efforts across the entire FreeWire Install base

  • Connecting and coordinating across all the teams that have an impact on, or are impacted by, field service work

  • Leading FreeWire’s overall maintenance efforts

  • Developing and refining our maintenance approach, establishing process and procedures for maintaining the installed network of stations, and identifying and tracking key metrics

  • Being the primary contact for responding to initial field maintenance issues, architecting a plan for resolving the issue, and then working with FreeWire employees and external contractors to ensure successful resolution

  • Documenting the solution and all relevant information in our CRM system

  • Becoming fully conversant and capable with our technology and charging stations

  • Taking apart and rebuild every inch of a station, with the capabilities and acumen to instruct others in how to do it

  • Taking ownership of our growing contractor network

  • Sourcing, onboarding, training, and evaluating contractors who will perform installations as well as maintenance

  • Managing relationships with contractors and ensuring strong partnerships

Qualifications

  • Minimum three years of experience in managing field installations, contractor relationships, or similar project management work

  • Prior experience managing multiple parties from a centralized command point is a strong plus

  • Established track record of managing and delivering multiple simultaneous projects ahead of schedule and adhering to the highest quality and standards

  • Knowledge and experience of EV charging systems, electrical systems, and/or communications networking is a strong plus

  • Mechanically inclined – you like working with your hands, are comfortable with a wrench, and enjoy rolling up your sleeves and getting dirty

  • Cognizant of cost implications and actively seek out solutions which benefit the bottom line

  • Travel is something you enjoy, as you’ll be spending time in the field as part of the deployment and maintenance process

  • Thrive in fast-paced, informal, team-focused environments where constant change is the norm and the bar for quality is set high

  • Strong computer skills, are meticulous in project details, and are diligent in finding solutions, all while being customer service minded

  • This position requires significant time driving; valid driving license and acceptable driving history required for three years pre-employment and continuing while employed